Willow & Zac warranty 

We have confidence in the quality of our bags and the craftsmanship with which they are made. Your bag will be protected by a limited one-year warranty against manufacturing defects from the date of purchase. If a problem occurs, please email us at mail@ willowandzac.com.au and we will do our best to fix or replace your bag. Normal wear and tear should be expected and is not covered by warranty. Irresponsible use or avoidable damage is also not covered by warranty.