We will express post your Willow & Zac order to you for FREE Australia wide! ASAP
When will my order be sent?
Orders received before 2pm on normal business days will be shipped within 24hrs. Orders placed on Fri, Sat, Sun and public holidays will be shipped the next business day.
On the rare occasion that we cannot fulfil your order, or there is an unavoidable delay in dispatch, you will be notified within 24 hours.
How long will delivery be?
Your order will be dispatched via Australia Post Express Post or a reputable courier service. Most orders will be delivered within 2-4 business days. Please make sure your delivery details are accurate. If delivery is to a business or work address, please supply the name of the business in the shipping field of your order to assist with delivery. If delivery is attempted and nobody is available to accept the parcel, in most cases it should be held at your local postal facility for a period of time.
These shipping timelines are our best estimate and very occasionally there may be a postal / courier delay that is outside our control. Unfortunately we will not be liable for any loss or damage suffered by you through any delay in delivery.
Can I track my order?
Yes. You will receive an email from us with the tracking number and a link to track your order. If you have any problems tracking your order please Contact Us.
Free shipping is within Australia only and excludes external territories.
Can you ship to other countries?
Yes. We ship to New Zealand and to the United Kingdom, but there will most likely be additional shipping charges.
Please be aware that it will be your responsibility to pay any import duties & taxes (including customs charges and local sales tax or GST) when your order arrives in your country. These charges will be additional to the purchase and shipping charges, and must be paid (if required) before your order is released from your country's customs. You may obtain additional information from your local customs office, including your country's tax-free threshold.
Contact us to ask if we can ship to your country.
Can I Click & Collect my order?
Yes! If you are local to Newcastle, and want to avoid post, you can arrange click and collect. Simply make a note in your order and you will receive a text message to arrange a collection time from The Junction, NSW.